Política de privacidad
Privacy Policy
Last updated: June 23, 2026
This Privacy Policy explains how Houseyy (“Houseyy”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.
Houseyy operates an online store offering home décor, wall clocks, lighting, and related home accessories. Our store is powered by Shopify, which helps us provide our website, checkout, payment, order management, and related e-commerce services.
This Privacy Policy applies to customers and visitors in the Gulf Cooperation Council (GCC), including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, as well as customers in other countries where we make our website or products available.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
-
Personal Information We Collect
Depending on how you interact with Houseyy, we may collect the following types of personal information:
Contact Information
This may include your name, email address, phone number, billing address, shipping address, and delivery location.
Order and Transaction Information
This may include the products you view, add to cart, purchase, return, exchange, or cancel, as well as order numbers, payment status, delivery status, and customer service history.
Payment Information
Payments are processed through Shopify and/or third-party payment providers. We do not intentionally store full credit card or debit card numbers on our own systems. Payment providers may process payment details, transaction confirmations, and fraud prevention information in accordance with their own privacy and security practices.
Account Information
If you create an account, we may collect your login details, preferences, order history, saved addresses, and account settings.
Customer Support Information
When you contact us by email, forms, WhatsApp, social media, or other communication channels, we may collect the information you provide, including your name, contact details, order number, photos, videos, complaints, return requests, and any other information needed to assist you.
Device and Usage Information
We may collect information about your device, browser, IP address, location approximation, pages visited, time spent on our website, products viewed, cart activity, referral source, and other website usage data.
Marketing and Advertising Information
We may collect information about your interaction with our ads, emails, SMS messages, website pop-ups, and social media campaigns.
-
How We Collect Personal Information
We may collect personal information:
-
Directly from you when you place an order, create an account, contact us, subscribe to marketing, or submit a return request
-
Automatically through cookies, pixels, analytics tools, and similar technologies
-
From Shopify and other service providers that help us operate our store
-
From payment providers, shipping companies, marketing platforms, fraud prevention tools, and customer support tools
-
From advertising platforms such as Meta, TikTok, Snapchat, Google, and similar platforms, where permitted by law
-
How We Use Your Personal Information
We use your personal information for the following purposes:
Order Processing and Delivery
We use your information to process payments, confirm orders, arrange shipping, deliver products, provide tracking updates, manage cash-on-delivery orders where available, and handle returns, exchanges, refunds, or complaints.
Customer Support
We use your information to respond to questions, resolve issues, investigate damaged or incorrect orders, and provide after-sales support.
Fraud Prevention and Security
We may use personal information to detect, prevent, and investigate fraud, suspicious transactions, abuse, unauthorized access, payment disputes, chargebacks, and other illegal or harmful activities.
Marketing and Advertising
Where permitted by law, we may use your information to send promotional emails, SMS messages, offers, abandoned cart reminders, product recommendations, and targeted advertisements.
You can unsubscribe from marketing emails using the unsubscribe link in our emails. You may also contact us to request removal from marketing communications.
Website Improvement and Analytics
We use analytics and tracking tools to understand how customers use our website, improve the shopping experience, test website performance, measure advertising effectiveness, and improve our products and services.
Legal and Compliance Purposes
We may use your information to comply with applicable laws, tax requirements, accounting obligations, consumer protection rules, legal claims, regulatory requests, and enforcement of our Terms of Service and policies.
-
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, keep items in your cart, analyze website traffic, measure campaign performance, and show relevant advertisements.
These technologies may be used by Houseyy, Shopify, Meta, TikTok, Snapchat, Google Analytics, Microsoft Clarity, and other service providers or advertising partners.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout, cart behavior, or your shopping experience.
-
How We Share Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, provide services to you, or comply with legal obligations.
This may include:
-
Shopify, which hosts and powers our online store
-
Payment processors and fraud prevention providers
-
Shipping, courier, fulfillment, and delivery partners
-
Customer support and communication tools
-
Marketing and advertising platforms, including Meta, TikTok, Snapchat, and Google
-
Analytics tools, including Google Analytics and Microsoft Clarity
-
IT, hosting, security, and cloud service providers
-
Professional advisers such as accountants, lawyers, auditors, or consultants
-
Government authorities, regulators, courts, or law enforcement where required by law
We do not sell your personal information in the ordinary sense of selling customer lists for money. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
-
Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you visit our store, use checkout, make a purchase, or interact with Shopify-powered services.
Your information may be processed by Shopify and transferred to countries outside your country of residence as necessary to provide e-commerce, payment, analytics, security, and platform services.
For more information about how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
-
International Transfers
Because we use international service providers, including Shopify and other technology, payment, analytics, advertising, and logistics partners, your personal information may be transferred, stored, or processed outside your country of residence.
Where required by applicable law, we rely on appropriate safeguards or lawful transfer mechanisms to protect your personal information.
-
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
-
Processing and fulfilling your order
-
Providing customer support
-
Handling returns, refunds, complaints, disputes, or chargebacks
-
Complying with tax, accounting, legal, and regulatory obligations
-
Preventing fraud and protecting our business
-
Maintaining marketing records until you unsubscribe or request deletion, where applicable
Retention periods may vary depending on the type of information, the reason for collection, and applicable legal requirements.
-
Your Rights
Depending on your country of residence and applicable law, you may have rights regarding your personal information, including the right to:
-
Request access to the personal information we hold about you
-
Request correction of inaccurate or incomplete information
-
Request deletion of your personal information
-
Object to or restrict certain processing activities
-
Request a copy of your personal information
-
Withdraw consent where processing is based on consent
-
Opt out of marketing communications
-
Lodge a complaint with a relevant data protection or consumer protection authority
These rights may be subject to legal limitations, verification requirements, and exceptions.
To exercise your rights, please contact us at:
houseyycustomersupport@gmail.com
We may need to verify your identity before responding to your request.
-
Marketing Communications
If you subscribe to our marketing communications, we may send you promotional emails, SMS messages, offers, product updates, or abandoned cart reminders.
You can opt out at any time by using the unsubscribe link in our emails or by contacting us at:
houseyycustomersupport@gmail.com
Even if you opt out of marketing, we may still send you non-promotional messages related to your orders, deliveries, payments, returns, refunds, account, or legal notices.
-
Children’s Privacy
Our website and services are not intended for children under the age of majority in their country of residence.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required by law.
-
Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, transmission method, or storage system is completely secure. You should avoid sending sensitive information through unsecured communication channels.
-
Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment providers, delivery tracking pages, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal information.
-
Complaints
If you have a complaint about how we handle your personal information, please contact us first at:
houseyycustomersupport@gmail.com
Depending on where you live, you may also have the right to complain to your local data protection authority, consumer protection authority, or other competent regulator.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or operational practices.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page. Where required by law, we may provide additional notice.
-
Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or if you would like to exercise your privacy rights, please contact us at:
Email:
houseyycustomersupport@gmail.com
Postal Address:
Houseyy
128 City Road
London, ENG, EC1V 2NX
United Kingdom
